Genesys Pure Cloud
Genesys Pure Cloud: A Customer Service Centred Solution For Growing Businesses
Genesys Pure Cloud is a solution that specifically focuses on your communications needs with customers without the need for complex onsite hardware systems. Not only does it provide you with operational efficiencies, but through carefully designed and customisable data analytics, you will find it a lot easier to make critical decisions.
What Does Genesys Pure Cloud Offer?
Genesys is a solution like no other, as it was built from the ground up to be implemented as a customer contact system in the Cloud. Whether it’s incoming or outgoing, voice, video or text messaging, it provides a highly reliable, expandable and customizable solution.
With internal collaboration tools, your teams will be able to interact and support each other like never before. And while your staff is busy, you can get a real-time picture of everything that’s going on, with data analysis that gives you all the information you need in order to make decisions that lead to better performance and customer satisfaction.
How Will Your Organisation Benefit?
While there are significant cost savings involved by not having to invest in very expensive onsite equipment, there are significant additional benefits as well.
When it comes to Genesys, these are the highlights we bring to our clients’ attention.
Promotes Better Team Collaboration
The larger your customer-facing organisation is, the more your employees will need to interact and share information. One of the key features of Genesys is a set of collaboration tools that support text, voice and video chat, along with phone calls and the ability to search for the right people. By making it easier for people to interact with each other and find the best person to answer a question, you can make sure that customers are served in the shortest possible and most satisfying way.
By reducing call resolution times, you have the foundation for highly efficient support teams.
Promotes Better Team Collaboration
With traditional onsite PBX systems, outgrowing their capacity doesn’t just mean a large investment in new hardware. Those new components and replacement gear have to be locally installed, which can cause inconvenient downtime.
With Cloud solutions, all the upgrades are provided through configurations in large data centres by a team of experts that are able to reduce downtime to a minimum.
As a result, you won’t have to worry about coming into the office the day after a system upgrade to find that none of your phones are working. Basically, as you add new users to your business, all the necessary upgrades are taken care of behind the scenes.
Better Strategic Decisions With Out Of The Box Data Analysis
Another huge advantage of Genesys Pure Cloud is that it has data analytics built right into the foundation of the system. With a set of out of the box tools and reports, you’re able to get an immediate understanding of how your teams are performing.
As you learn new insights, you can configure custom reports that allow you to dig deeper into performance levels. With the knowledge you can gain from these data sets, you’re in a much better position to proactively address issues in real-time and make better strategic decisions that improve your bottom line.
Genesys Pure Cloud Integration
If you have older onsite systems in place, then you need to make sure that they won’t cause any sudden disruptions. And this requires the expertise of trained and experienced engineers and technicians. With over 25 years’ of experience in the businesses communications sector, our team at Fixtel is fully equipped for such upgrades of any size.
Reach out to us today
for a Remote Consultation.
Melbourne, Sydney, Brisbane, Gold Coast, Adelaide, Darwin, Perth and Canberra. Our local technicians are
easily available for regional areas such as Wollongong, Newcastle.