Managed IT Service Hobart

IMPROVE YOUR IT OPERATIONS WITH HOBART’S LEADING MANAGED IT SERVICE

No matter how small or large your business is, certain business processes will always be reliant on IT systems. Whether that’s data storage, desktop software or advanced tele-conferencing equipment. To keep such systems running smoothly and efficiently you need dedicated support staff.

Such support teams are made up of engineers, technicians and helpdesk agents, that are able to take all types of support questions and bring you a fast solution. Having such teams in-house has some advantages, but you have to consider the costs of hiring, training, salary, sick pay, holidays and superannuation.

And for businesses located in Hobart, there is the significant cost of leasing office space. While it may not be as expensive as other major cities in Australia, Hobart’s city centre will still come at a premium for office space. And suburbs like Sandy Bay, Acton Park and West Hobart are not far behind.

Once you add all the costs up and factor in the time and resources, you will quickly realise that having such a team is not all that feasible. And that’s where Fixtel’s managed IT service comes in perfectly to help you achieve more with less. By allocating your IT budget to an outsourced service you can be up and running with a fully trained and equipped team of support staff in no time. You will have instant response times and effective problem solutions over the phone and onsite.

BENEFITS OF OUTSOURCED MANAGED IT SOLUTIONS

Here are just some of the benefits your company will enjoy by having Fixtel take care of your IT support needs:

Support staff can be located remotely as well as on-site
Cost of helpdesk support can be fixed at hourly, daily, monthly and yearly rates for added budgeting flexibility
Service Level Agreements (SLAs) that are fully tailored to your needs
Fully qualified and highly experienced engineers for advanced system servicing
Detailed monitoring of IT hardware to identify problems before they cause downtime
Online support ticket system for easy access
Network connection and data throughput monitoring
Core business systems monitored around the clock to ensure maximum uptime
Business grade Internet access upgrades and monitoring
Office systems relocation including cabling
Contact to an IT account manager for any service questions

Fixtel is an Australian owned and operated IT service provider with over 25 years of experience. We have loyal clients in Hobart and all over Australia, many of them for over 25 years.

The main reasons for this can be seen in our countless testimonials. We always strive to give you the fastest possible access time and first call resolution that makes sure you limit downtime to an absolute minimum.

Just call one of our managed IT advisors and find out exactly how your organisation will run smoother with the help of our support.

HOBART’S LEADING MANAGED IT SOLUTIONS WILL HELP YOU ACHIEVE MORE WITH YOUR IT BUDGET

When outsourcing parts of your operation it’s always a concern that you might be giving up too much control. In the case of managed IT services including helpdesk support you want to make sure that you will always have fast access and problem resolutions that are highly effective.

You simply cannot afford long delays and downtime.

Fixtel has been providing 24/7 support to businesses with anything from 1 desktop unit to 50,000 units over multiple sites. With clients in Hobart, all over Australia, New Zealand and Papua New Guinea we always aim to put your needs first.

This has resulted in industry leading call answering times and first call resolutions and long lasting client relationships.

Gain the same benefits for your business by calling us today and speaking with one of our advisors.

DATA STORAGE, NETWORKING AND TELECOMS SERVICES

Businesses are not just reliant on their desktop systems, but also need to make sure that all the additional equipment is fully functional:

Boost your Internet access speeds with the latest ADSL technology
Point to point office connections over high-speed fibre optics
Design and installation of new and upgraded office cabling
IP phone and conferencing setup and support
Integrate remote access through secure VPN encryption
Hardware fixes taken care of by a dedicated team
Setup and monitoring of Wi-Fi hot spots
Implement the best Cisco hardware to boost performance and security
Support for Windows desktop and server installations
Automated backups and data storage on Cloud based servers

HELPDESK SERVICE AND SUPPORT

Being able to make a quick call to an IT helpdesk can mean the difference between excessive downtime and immediate solutions:

Desktop operating system and software issues resolved quickly
Operating system performance upgrades provide more productivity
Protection from hackers and viruses through dedicated network monitoring
Network speed and performance maintenance
Data backup and storage through fully automated systems
Servicing of all hardware equipment to check for signs of faulty parts
Enterprise level system support for high end services
Upgrades of IP phone systems to ensure consistent quality of service
Everything from problem identification to resolution is handled by one company

ADDITIONAL SERVICES AVAILABLE

Rather than dealing with multiple companies and coordinating with different services you can gain efficiencies through Fixtel’s full service support:

Register domain names and host your web services
Website and graphic design for all your online presence
Spend your IT budget more wisely with Fixtel’s expert advice
Email spam filters and anti-virus protection
Server upgrades to help boost your performance effectively
Specialised Linux server implementation and maintenance
Setup of customer relationship management (CRM) solutions

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